Frequently Asked Questions

Still Got Questions?

Contact us on:
03 9584 6077

or

Email us here

  • 1. Are you open Sundays and Public Holidays?

    No. We are  a family business and we are at home with our families on these days. We are also closed Saturdays falling on Long Weekends.

    Showroom Reopening 10am, Wednesday 4th November, (after the Cup Day Long Weekend)

  • 2. What are your opening hours?

    Our Showroom has Re-opened!

    Our opening hours:

    10:00am -4:00pm Monday to Friday

    & 9:00am – 12:00noon Saturday

     

     

  • 1. How do I organise a FREE measure and quote?

    Just pop in to our showroom and select one or more carpets/vinyls that may interest you. While in the store we can book a time to come and measure and assess your project at a time that suits you. Once we have your measurements you will have the option of changing your selection if necessary.

  • 2. How fast will I receive my quote?

    Once we have your carpet selections and measurements, we can prepare and send you a comprehensive quote for the supply and installation of your new carpet or vinyl. We are happy to email, post or phone through a quote within a day or so of measuring your project.

  • 3. What underlay is best?

    Most new carpets will be installed on underlay. We stock both Airstep and Dunlop underlays in rubber and foam respectively. There are thicker  denser options available for a more luxurious feel (please consider the maximum depth of carpet and underlay together and how it migh affect the operation of the doors in your home). There are also underlays that offer higher acoustic attributes if required.

  • 4. How far in advance to I need to book for new floor coverings?

    Depending on the carpet/vinyl you choose, you should allow for at least a 2 week lead time although sometimes it may be possible to get something done quicker so its always worth talking to us about your requirements.

  • 5. How do I calculate how much carpet I need?

    Carpet is generally sold in rolls 3.6 metres wide. There are limited products available in a 4 metre width. One lineal metre is one metre off the roll. Therefore there is 3.6 or 4 square metres  in each lineal metre (depending on the width of the carpet you choose). Unfortunately you cannot buy one square metre of carpet. It is thus a much better indication of how much carpet you need, is to have your job professionally measured by one of our staff in lineal metres.

  • 6. How do I clean and maintain my new carpet?

    New carpet should be vacuumed at least weekly to remove soil and dirt. It is important to clean up any spill on your carpet as soon as possible (preferably before it fully enters the carpet pile). Remove any solids first by gently scaping off or lifting from the surface and then blot any liquids with a clean dry cloth or wad of paper towel. Use warm water and a gentle, low sudsing detergent (such as wool wash) to clean but do not over wet the area. Blotting is best, never rub a stain. Soak up any excess liquid by blotting with a dry towel.

    Keep in mind that synthetic carpets come pre-treated with a stain guard. By spot cleaning an area you are effectively also cleaning off the stain guard. The area should be re stainguarded once dry, with a product like ‘Scotchguard’, to prevent it being susceptible to restaining.

    Consult you carpet manufacturer for advice on dealing with specific types of stains. If particularly dirty you may wish to consider periodic steam cleaning.

     

  • 7. Can you help with restretching and repair?

    Over time carpet may become loose on the floor and require re-stretching. Carpet Trends can restretch (tighten) carpet and or perform repairs utilising your existing carpet or a similar new carpet.

  • 8. Do you move furniture?

    In most cases we would prefer rooms cleared but in the case of very heavy furniture such as beds, large bookshelves and buffets, provided these are emptied/stripped, we can assist for a small additional charge.

  • 9. Is Carpet a problem for allergy sufferers?

    For allergy and asthma sufferers, the critical issue is the amount of dust and allergens present in the air they breathe. A study by the German Asthma and Allergy Foundation (2005) found that wall-to-wall carpet reduces dust in the air to half that is found above hard flooring surfaces (Source: Australian Carpet Institute Website).

  • 1. Is vinyl flooring installed on an underlay?

    In most cases yes, vinyl needs to be installed on a hardboard underlay. In some instances it may be possible to install directly without an underlay, when we visit to quote your job, our staff will be able to advise you if this is an option.

  • 2. Do you sell floating floors?

    No. We sell vinyl planks that look very similar without the problems associated with noise and the susceptibility of water damage that are characteristic to floating floors.

  • 3. What is a vinyl plank?

    A vinyl plank is simply a piece of vinyl shaped like a rectangular floor plank rather than a square tile. Planks come in a range of designs and colours, many replicating timber.

  • 4. How do I organise a FREE measure and quote?

    Just pop in to our showroom and select one or more carpets/vinyls that may interest you. While in the store we can book a time to come and measure and assess your project at a time that suits you. Once we have your measurements you will have the option of changing your selection if necessary.

  • 5. How fast will I receive my quote?

    Once we have your carpet selections and measurements, we can prepare and send you a comprehensive quote for the supply and installation of your new carpet or vinyl. We are happy to email, post or phone through a quote within a day or so of measuring your project.

  • 6. How far in advance to I need to book for new floor coverings?

    Depending on the carpet/vinyl you choose, you should allow for at least a 2 week lead time although sometimes it may be possible to get something done quicker so its always worth talking to us about your requirements.

  • 1. My rug slips on my floor or moves on my carpet – what can I do?

    We sell a non slip underlay for rugs suitable for use on either hard floors or carpet. It is very effective in ensuring that your rug stays exactly where you put it!

  • 2. Do Rugs come in standard sizes?

    Yes. There is some slight variation in sizes depending on where the rug is made but the general sizes are as follows:

    Small 120X170cm; Medium 160/230cm; Large  200/300cm; Extra Large  240/340cm

    Some rugs can come in extra smaller or larger size than listed or be made in a particular size to order. Please ask one of our staff for more information.,

  • 1. What forms of payment do you take?

    We take cash, bank deposits transfers,VISA or Mastercard and cheques. For payment of invoices by Credit Card a small surcharge of 1.5% applies. There is no surcharge on shop sales or payments via bank transfer.

  • 2. What deposit do you require to book in a job or order in a rug?

    We generally require a 50% deposit to get your job started and order in your carpet, vinyl or rug. The balance is required on completion/delivery.